Client Services Contract

Last updated August 03, 2026

This Client Services / Hosting Client Contract (the "Contract") is a binding agreement between 2ndlifetech ("2ndlifetech," "Provider," "we," "us," or "our") and the individual or organization that purchases, activates, or uses paid website hosting, the client portal, or related support services (the "Client," "you," or "your").

This Contract supplements our Terms of Service, Acceptable Use Policy (AUP), and Privacy Policy. Those documents are incorporated by reference. If there is a conflict on a topic that this Contract specifically addresses for paying or hosting clients, this Contract controls for that topic; otherwise the Terms, AUP, and Privacy Policy control as described in those documents.

By creating an account, accepting policies in the client portal, completing checkout, or using paid Services, you agree to this Contract. If you do not agree, do not purchase or use the paid Services.

TABLE OF CONTENTS

  1. Parties and Effective Date
  2. Definitions and Services
  3. Eligibility and Client Responsibilities
  4. Fees, Billing, Taxes, Renewals, and Cancellation
  5. Tax Identification Documents (Form W-9)
  6. Acceptable Use
  7. Confidentiality
  8. Data and Privacy
  9. Intellectual Property
  10. Service Levels and Support
  11. Suspension and Termination
  12. Disclaimers and Limitation of Liability
  13. Indemnification
  14. Changes and Notices
  15. Governing Law and Disputes
  16. Entire Agreement; Severability; Contact
  17. Electronic Acceptance

1. Parties and Effective Date

This Contract is between 2ndlifetech and the Client. Our primary public website is available at https://www.2ndlifetech.com/. If you accept on behalf of an organization, you represent that you have authority to bind that organization, and "Client" means that organization.

The Contract becomes effective on the earliest of: (a) the date you electronically accept it (including via portal compliance acceptance); (b) the date your paid order or subscription is confirmed; or (c) the date you first use paid hosting or portal features under a paid plan (the "Effective Date").

2. Definitions and Services

For purposes of this Contract:

  • "Services" means website hosting and related technology offerings we provide to you, including public website features associated with your account, hosting plan resources, the client portal, support channels we make available, and related operational tooling.
  • "Plan" means the hosting or service tier you select (including resource limits, features, and pricing shown on our hosting and subscription pages at the time of purchase, as updated for renewals).
  • "Client Content" means websites, files, data, credentials you store (other than our systems credentials), and other materials you upload, publish, or process through the Services.
  • "Portal" means the client portal through which eligible Clients may manage account-related features such as files, tickets, or settings we make available.

We may improve, modify, or discontinue features as we maintain the Services, provided that material reductions to paid Plan entitlements will be handled through Plan updates, notices, or commercially reasonable alternatives where practicable. Specific Plan details on our hosting and checkout pages form part of your commercial arrangement, subject to this Contract, the Terms of Service, and the AUP.

3. Eligibility and Client Responsibilities

Consistent with our Privacy Policy and Terms of Service, the Services are intended for users who are at least 18 years of age. By accepting this Contract, you represent that you are at least 18 years old (or that you are the parent or guardian of a minor and consent as described in our Privacy Policy where applicable).

You are responsible for:

  • Providing and maintaining accurate account, billing, and contact information;
  • Providing tax identification documentation (including a completed IRS Form W-9 when required under Section 5);
  • Keeping Portal and hosting credentials confidential and notifying us promptly at seccondlifetech@hotmail.com of suspected unauthorized access;
  • All activity under your account, including by persons you authorize;
  • Client Content, including legality, rights clearances, configuration, application security, and any backups you choose to keep beyond any backup features included in your Plan;
  • Complying with this Contract, the Terms of Service, the AUP, the Privacy Policy, PayPal’s applicable terms for payments, and all applicable laws; and
  • Using Plan resources within published limits and not in a manner that unreasonably harms other customers or our infrastructure.

4. Fees, Billing, Taxes, Renewals, and Cancellation

Fees are as stated for your Plan at checkout or on our hosting/subscription pages. Payment processing is handled by PayPal. We do not store full payment instrument numbers on our systems; payment data is handled by PayPal as described in our Privacy Policy. PayPal’s own terms and privacy notice also apply to transactions you complete through PayPal.

Subscriptions typically renew on a recurring basis (for example, monthly) until cancelled. You may manage or cancel renewals through the cancellation methods we make available and/or through your PayPal account’s subscription management tools. Unless required by law or expressly stated by us in writing, fees are non-refundable. You are responsible for applicable taxes.

Failure to pay amounts when due may result in suspension or termination of paid Services, including Portal access to hosted resources associated with the unpaid account. We may also refuse reactivation until outstanding balances are resolved.

5. Tax Identification Documents (Form W-9)

As a condition of doing business with 2ndlifetech for paid Services, Client agrees to provide a completed, signed IRS Form W-9 (Request for Taxpayer Identification Number and Certification), or an acceptable substitute form we designate, when we request it. This requirement applies especially to Clients that are businesses, LLCs, partnerships, corporations, or other entities, and to any person or entity to whom 2ndlifetech may need to collect taxpayer identification information for account records, compliance, or tax reporting.

Without limiting the foregoing, Client agrees to submit a completed Form W-9 (or acceptable substitute) prior to commencement or full activation of paid Services when we require it for your account type, and in any event promptly upon our request. Failure to provide required tax documentation may delay account activation, Portal access, hosting provisioning, or any payments, credits, referral/affiliate amounts, or other amounts 2ndlifetech may owe Client (if any). Form W-9 is commonly used where a business collects taxpayer identification information from payees or business counterparties; collecting it does not by itself mean that 2ndlifetech will issue any particular IRS form to you.

You may submit a completed Form W-9 by emailing it to seccondlifetech@hotmail.com (preferred subject line: "W-9 — [your account email or domain]"), or by another method we designate in writing or in the Portal. Keep your tax information accurate and provide an updated Form W-9 if your name, business name, or taxpayer identification information changes.

This Section describes a contractual documentation obligation between the parties. It is not legal, tax, or accounting advice. You are responsible for how you complete Form W-9 and for any tax obligations that apply to you.

6. Acceptable Use

Your use of the Services must comply with our Acceptable Use Policy, which is incorporated into this Contract by reference. Without limiting the AUP, you may not use the Services for illegal activity, security abuse, spam, malware distribution, intellectual property infringement, harassment, unauthorized cryptocurrency mining, excessive resource consumption that harms other customers, or attempts to bypass security, lockouts, or compliance controls.

We may investigate suspected violations and take enforcement actions described in the AUP and Terms of Service, including content removal, throttling, suspension, or termination.

7. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential given its nature and circumstances of disclosure ("Confidential Information"). Account credentials, support tickets containing sensitive operational detail, and unpublished business information are examples of Confidential Information. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was rightfully known without restriction before disclosure, is independently developed, or is rightfully received from a third party without duty of confidentiality.

The receiving party will use Confidential Information only to perform under this Contract and will protect it with reasonable care. Disclosure may be made to personnel and service providers with a need to know who are bound by confidentiality obligations no less protective, or as required by law (with notice to the other party where legally permitted). These obligations survive for three (3) years after termination, except that trade secrets remain protected for so long as they remain trade secrets under applicable law.

8. Data and Privacy

Our collection and processing of personal information is described in our Privacy Policy. That notice explains, among other topics, cookies/analytics, PayPal payment processing, and client portal compliance records (such as browser identifier, IP address, consent timestamps, and—with permission—geolocation).

You are responsible for providing any notices and obtaining any consents required for personal data in Client Content that you collect or process through websites or applications you host with us. We process Client Content as needed to provide, secure, and support the Services, and as otherwise described in our Privacy Policy and applicable law.

9. Intellectual Property

You retain ownership of Client Content. You grant 2ndlifetech a limited, worldwide, non-exclusive license to host, store, transmit, backup (where included in your Plan or operations), and display Client Content solely as needed to operate and support the Services.

The Services, including our websites, branding, software, documentation, Portal interface, and related materials (excluding Client Content), are owned by 2ndlifetech or its licensors and are protected by applicable intellectual property laws. Except for the limited right to use the Services as expressly permitted, no license is granted to you. You may not copy, modify, distribute, reverse engineer (except to the extent such restriction is prohibited by law), or create derivative works from our proprietary materials without our prior written consent.

10. Service Levels and Support

We aim to provide reliable hosting consistent with the uptime target published for Plans on our hosting pages (currently a 99.9% uptime target). That figure is a service target based on our network and hosting infrastructure availability and is not an absolute warranty of uninterrupted service. Planned maintenance, emergency maintenance, issues caused by Client Content or Client configurations, third-party network or DNS failures outside our reasonable control, denial-of-service or similar attacks, force majeure events, and suspensions under this Contract or the AUP are excluded from uptime calculations.

Unless we expressly publish a separate service-credit schedule for your Plan, the 99.9% uptime target does not by itself create a right to monetary credits, refunds, or other remedies beyond those already stated in this Contract, the Terms of Service, or required by law.

Support is provided on a commercially reasonable basis through the channels we make available (for example, Portal tickets or email to seccondlifetech@hotmail.com). Response times may vary with volume, severity, and Plan. Support does not include custom development, third-party application debugging beyond reasonable assistance, or work outside the scope of your Plan unless separately agreed in writing.

Backup frequency and features, if any, are as described for your Plan. Even where backups are included, you remain responsible for retaining copies of critical Client Content appropriate to your needs.

11. Suspension and Termination

You may stop using the Services at any time and may cancel paid subscriptions through the mechanisms we provide or via PayPal as applicable. Cancellation generally stops future renewals; it does not automatically entitle you to a refund for the then-current billing period except where required by law or expressly stated by us.

We may suspend or terminate your access to some or all of the Services immediately, with or without notice, if we reasonably believe you have violated this Contract, the Terms of Service, or the AUP; pose a security or operational risk; fail to pay fees when due; or if required by law. Upon termination, your right to use the Services ceases. We may delete or disable access to Client Content after a reasonable period following termination or as needed for security or legal compliance; retrieve any needed copies before cancellation when possible.

Provisions that by their nature should survive (including confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, and governing law) survive termination.

12. Disclaimers and Limitation of Liability

EXCEPT FOR OBLIGATIONS EXPRESSLY STATED IN THIS CONTRACT, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, completely secure, or free of harmful components. As noted in our Privacy Policy, no electronic transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining appropriate security practices for your own devices, accounts, applications, and Client Content.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL 2NDLIFETECH OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THIS CONTRACT OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THIS CONTRACT OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the fullest extent permitted by law.

13. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless 2ndlifetech and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Client Content; (b) your use of the Services; (c) your breach of this Contract, the Terms of Service, or the AUP; or (d) your violation of applicable law or third-party rights.

14. Changes and Notices

We may update this Contract from time to time. The updated version will be indicated by an updated date at the top of this page. Material changes may be highlighted on the website, communicated by email, or surfaced through portal policy acceptance when appropriate. Continued use of paid Services after changes become effective constitutes acceptance of the revised Contract, except where applicable law requires a different process.

Notices to you may be provided via the Portal, the email associated with your account, or by posting to our website. Notices to us under this Contract should be sent to seccondlifetech@hotmail.com or to the postal address below.

15. Governing Law and Disputes

This Contract is governed by the laws of the State of New York, United States, without regard to conflict-of-law principles. Subject to applicable law, you agree that courts located in New York shall have exclusive jurisdiction over disputes arising out of or relating to this Contract or the Services, except that we may seek injunctive or other equitable relief in any jurisdiction to protect our intellectual property, Confidential Information, or Services.

16. Entire Agreement; Severability; Contact

This Contract, together with the Terms of Service, AUP, Privacy Policy, and your applicable Plan terms at purchase or renewal, constitutes the entire agreement between you and 2ndlifetech regarding the paid Services and supersedes prior or contemporaneous agreements on that subject, except that individually negotiated written agreements signed by both parties (if any) control where they expressly conflict. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Failure to enforce any provision is not a waiver. You may not assign this Contract without our prior written consent; we may assign it in connection with a merger, acquisition, corporate reorganization, or sale of assets. This Contract does not create a partnership, joint venture, or employment relationship.

Questions about this Contract may be sent to seccondlifetech@hotmail.com or by post to:

2ndlifetech
639 W MAIN ST
Apt 2
ROCHESTER, NY 14611
United States

17. Electronic Acceptance

You agree that this Contract may be accepted electronically. Without limiting other acceptance methods, the following constitute your signature and acceptance of this Contract:

  • Selecting "I Agree," "Accept," or a similar control in the client portal compliance dialog that lists this Contract among required legal documents;
  • Creating an account or completing checkout for a paid Plan after being presented with a link to this Contract or related legal documents; or
  • Continuing to use paid Services after we provide notice of an updated Contract, as described in Section 14.

Electronic acceptance records (including browser identifier, IP address, date/time, and—with permission—geolocation) may be retained for security, abuse prevention, and compliance auditing as described in our Privacy Policy.

Client acknowledgment: By accepting electronically, you confirm that you have read this Client Services Contract, understand it, and agree to be bound by its terms.

Related policies: Privacy Policy · Terms of Service · Acceptable Use Policy